“VERY fast service! I ordered one of each of the designs for our kayaks. I liked them so much I decided to put one on each side and reordered. The website is easy to use, and lets me view a couple of designs at a time to see which one I like best. I've attached pictures of the "his" and the "hers" kayaks. Betcha can't guess which one is mine?”
“You guys were great to work with, with my initial order I chose the wrong color that would have simply blended with the background. I left an online comment but feeling my order woukd be fulfilled before the change could be made, I called as well. The gentleman on the phone knew who I was by caller ID and told me he was actually just reading my comment. He assisted in the correction right there over the phone and offered some very helpful recommendations. The lettering came quick and I was nervous about messing it up while installing. To my surprise on the instruction sheet your company offered to replace them for free if they did not come out to satisfaction. What more could you ask. The customer service was top notch and I only wish more companies took note of what you guys do in that area. The product matches the customer service, excellent and worry free. Can't stop telling friends and family and am looking for more items to make decals for. I rarely write reveiws, but you guys earned it!! Well done!”
“The color of the lettering matches the boat canvas perfectly.
The product is very good quality as well.
Best of all is the customer service. I had placed the order online and made an error on the font size. I called for help to correct the size issue and received the best support ever. Fantastic service! I would recommend to everyone.”
“Service was incredibly good. I applied the lettering in slightly cool temperatures -- around 55 degrees -- and one of the transfers didn't go well. A replacement was mailed out to me within a few days with absolutely no questions asked. Great response -- really appreciated.”
“Fantastic quality and beautiful product. The website was easy to use and included copious customization options. Application was easy and the only difficulty encountered was when some of the liner/backing would not separate from the letters. The price was slightly high, but I am comfortable knowing I got great quality for the cost. I am very pleased overall and would definitely make repeat orders, as well as wholeheartedly recommend the website to others.”
“Sorry for the long delay in commenting. I did not get a photo until this Spring, but I am very pleased with the result. After a small problem with installation I asked for and received a replacement with no questions asked. The personal attention I received from the staff was also excellent. I am in the process of designing registration numbers for the same boat and will be using DIY Lettering again for this.”