Review for: Vehicle Lettering


08-20-2019

A very happy customer

After looking online at a few different custom decal companies, I found DIY Lettering. Hands down, DIY had the greatest selection for fonts, sizes, colors, add-ons, customization for lettering, such as shadows, and more. The process itself was fast, easy, the price was affordable and a quick turnaround for shipping too. However, the customer service is the most important part to me in regards to this review for DIY Lettering. Shawn, a member of the team for customer care helped show why DIY Lettering will absolutely get my business again in the future. When ordering my decal, I selected the wrong color but did not realize my error until I received my order in the mail. Within 10 minutes of emailing the customer care team (after 1700 on a Thursday) asking if I would be able to send my decal back and exchange it for the same one, but in a different color, Shawn informed me they could not exchange my decal as each one is cut special for each order, but they could send me a complimentary decal for my business with them. Shawn informed me of this on a Thursday evening. By the following Monday, the new decal was at my door. This mistake was my own mistake, but DIY Lettering cares more about their customer's happiness and business. I will be absolutely be coming back for future business and telling friends to come here as well! Shawn and DIY Lettering thank you for a great experience! Cheers!