COVID-19 Update: DIY Lettering is open, accepting online orders, and fully committed to our social responsibility to help prevent the spread of COVID-19 during this time. Besides providing work-from-home options, we've increased the sanitation of our facility, engaged social distancing, and will provide paid leave benefits as needed. We do not expect any issues and have been able to meet our Same Day Production goals and shipping commitments. We thank you for your continued business and hope everyone stays safe as we all do our part to flatten the curve.

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Review for: Vehicle Lettering


08-20-2019

A very happy customer

After looking online at a few different custom decal companies, I found DIY Lettering. Hands down, DIY had the greatest selection for fonts, sizes, colors, add-ons, customization for lettering, such as shadows, and more. The process itself was fast, easy, the price was affordable and a quick turnaround for shipping too. However, the customer service is the most important part to me in regards to this review for DIY Lettering. Shawn, a member of the team for customer care helped show why DIY Lettering will absolutely get my business again in the future. When ordering my decal, I selected the wrong color but did not realize my error until I received my order in the mail. Within 10 minutes of emailing the customer care team (after 1700 on a Thursday) asking if I would be able to send my decal back and exchange it for the same one, but in a different color, Shawn informed me they could not exchange my decal as each one is cut special for each order, but they could send me a complimentary decal for my business with them. Shawn informed me of this on a Thursday evening. By the following Monday, the new decal was at my door. This mistake was my own mistake, but DIY Lettering cares more about their customer's happiness and business. I will be absolutely be coming back for future business and telling friends to come here as well! Shawn and DIY Lettering thank you for a great experience! Cheers!