Terms of Service
What are terms of service? A list of protections for the company? For some, maybe, but for us the bottom line starts and ends with customer satisfaction. We believe in doing "the right thing" in every transaction and that if we do our part to lead good business practices in our company that we'd create a following of loyal customers. We'd like to invite you to join the DIY vinyl lettering family and experience what many have come to expect. Here's a few of these things that define our service, product, and business presence:
No fine print or legal disclaimers! If for any reason the lettering does not install correctly, we'll send a free replacement for any damaged letters, or even the whole piece if necessary. Standard shipping is free for any replacements.
We use high quality materials, and stand behind our products with a generous warranty.
PRINT FADING: DoItYourselfLettering.com warranties our printed multi-color vinyl decals not to fade for up to 5 years outdoors.
ADHESION & CRACKING: DoItYourselfLettering.com warranties our vinyl decals not to split, crack, peel up or fall off for up to 7 years outdoors (Premium Vinyl).
We'd like to think that we've taken excellent care of our customers but don't take it from us! Thousands of customers have taken the time to share their thoughts and experiences:
- Testimonials - A collection of testimonials our customers have sent in with finished pictures of their vinyl lettering signs and projects.
- TrustPilot.com - One of the most trusted online review services on the market. We've ranked #1 in three separate categories of 50-100 other companies each in the TrustPilot community and accumulated 6,000+ verified order reviews in their system.
Same Day Production
Available for most orders until 2:00pm Eastern Time, we'll ship your custom vinyl lettering orders the same day the order is placed when you choose UPS, FedEx, and now even USPS Priority Mail shipping options. Orders placed later in the afternoon and evening are typically shipped out the next business day.
We ship our orders with the US Postal Service (USPS), UPS, and FedEx. Most orders are delivered within 3-5 days with any shipping option. The expected delivery times are displayed in the shopping cart during checkout.
- USPS First Class - Ships the next business day, averages 3 days delivery time.
- USPS Priority Mail - Ships the same day for qualifying orders, average 2-3 days delivery time.
- UPS/FedEx 3 Business Day - Typically ships with Ground shipping for the Eastern states.
- UPS/FedEx 2 Business Day - Ships with 2nd Day Air or Ground shipping for arrival on the second business day.
- 1 Day Air - By end of day - Ships via UPS Next Day Saver or FedEx Standard Overnight.
- 1 Day Air - Morning Delivery - Ships via UPS Next Day Air or FedEx Priority Overnight. Delivery is typically before noon or before 5:00pm for remote areas.
Online Design Tool
Designing your own lettering directly on the website is the fastest way to order vinyl lettering. Choose any size, color, effect, and compare hundreds of font styles.
When you receive a quote for custom graphics or ready artwork, you'll receive a link to add them to your online shopping cart. You can also add as many online designed lettering decals to your cart at the same time.
Vinyl Lettering is a self-adhesive product made from durable vinyl material for sign making. Use Do-It-Yourself (DIY) vinyl lettering to advertise your store information, or create a customized message for your sign or vehicle. They're available in many font styles and colors and can easily be applied to any smooth surface.
Vinyl banners are a type of advertising media typically digitally printed on a heavy weight vinyl material. Grommets can be added for hanging and securing the banners in place. The banners are usually hemmed for strength and can also be finished with pole pockets for sliding onto a mounting pole.
Vinyl banners are currently available on request.
We can cancel and refund your order up until the order has entered production. All orders are custom made and are not returnable/refundable after production has started.
We promise to always stick to our core values of Honesty, Integrity, Fairness and Trustworthiness. We promise to always treat our customers the way we would want to be treated.
We hope that the services and products that we provide bring value to your business, craft, or venture! Whatever the project may be, please Contact Us if there's anything we can do to be of assistance.